Returns & Exchanges

At The Pokécave, we want you to be thrilled with your haul, which is why we offer a 30-day return window for items in their original, sealed packaging. Please note that opened Trading Card Game products and mystery boxes are ineligible for return due to the nature of the hobby.

1

Initiate Your Request

Contact our support team with your order number and photos of the items you wish to return to receive a Return Merchandise Authorization (RMA).

2

Secure Packaging

Carefully pack your items in a sturdy box with protective padding to ensure they arrive back at the cave in mint condition.

3

Ship It Back

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our team verifies the seal integrity of your items, we will process your refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing